Shipping

We know you can’t wait to get your hands on your new Lounge goodies, so we work hard to dispatch your order as quickly as possible.

Where do we deliver?
We are thrilled to offer delivery to a wide range of countries across the globe.

How long will my order take to arrive?
Delivery times depend on your location and the shipping method chosen at checkout. You can view the estimated delivery timeframe for your specific country during the checkout process, before you complete your purchase.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your parcel’s journey.

What are the delivery options and costs?
Shipping costs and available delivery methods are calculated based on your delivery address and order value. All available options and their respective costs will be clearly displayed for you to select from at checkout.

Can I change my delivery address?
We can only deliver to the address provided at the time of order. Therefore, it is crucial to ensure your shipping information is correct before completing your purchase. We are unable to modify the delivery address once an order has been placed.

What if I’m not home for delivery?
If you are not available to receive your parcel, the delivery carrier will typically leave a card with instructions on how to arrange a redelivery or where you can collect your parcel from. Please check the tracking information for specific details from the carrier.

My order hasn’t arrived yet.
If your order hasn’t arrived within the estimated delivery timeframe, please first check the tracking information provided in your shipping confirmation email. This is the most up-to-date source for your parcel’s location. If the tracking information is unclear or hasn’t updated, please get in touch with our friendly customer service team for assistance.

Do you ship to PO Boxes?
Yes, we are able to deliver to most PO Box addresses. Please ensure you enter the correct PO Box number as part of your shipping address during checkout.

For more detailed information, please visit our dedicated FAQ section.